Community Preparedness Information


 Coronavirus Disease (COVID-19) Information

The City of Bristol, Virginia declared a local emergency on March 19, 2020, in response to expected impacts from the spread of COVID-19 to our community. You can read the press release here

If you are concerned that you may be sick with COVID-19, please contact the Ballad Health Nurse Connect Line at 833-822-5523 to be screened. All members of the community should utilize this line before heading to an urgent care center or medical facility. This Ballad Health Nurse Connect line is active 24 hours a day, 7 days a week.

Beginning March 18, 2020, city facilities (with the exception of the courthouse) will be closed to the public. All business will be conducted via telephone and email, and city employees are teleworking when possible. A full directory of city department contact information is available on our website at, or by calling (276) 645-7300.

This closure does not impact the functions of first responders and public safety, although access to those facilities will be limited to the public.

Parks and Recreation activities, including the Senior Center, have been cancelled until further notice, and the playground at Sugar Hollow Park has been closed. Special events scheduled in city facilities or city parks have also been cancelled through that date. Tournaments at Clear Creek Golf Club have been postponed or cancelled through the month of April.

The Police Department is taking actions to protect the safety of the public and first responders. For more information, please read the latest press release

The Fire Department is also taking actions to protect the safety of the public and first responders. Please read the latest information here.

City transit services will begin operating by appointment only effective Monday, March 30, 2020. Please read more information here.

The city landfill is no longer accepting cash. All users must pay with check or credit card. There are also changes to waste collection in effect. Read about them here. 

The Office of Economic Development has compiled resources helpful for local businesses. You can also find contact information for the department here.

The Office of Community Development and Planning is working remotely when possible, but services like permitting and inspections are still available. Read about these services here.

Bristol’s Promise has compiled a list of resources for community members in need. Please visit their website at for more information.

Reductions in court services. 

Bristol Animal Care and Control is not open to the public, but is still providing access to supplies in the pet food pantry with call-ahead scheduling. 276 645-3714 

For additional information and helpful links regarding the Coronavirus to include guidance for individuals and  businesses, please visit the Virginia Department of Health website:

You may also visit the Centers for Disease Control (CDC) website regarding Coronavirus at: